Privacy at AstraZeneca
AstraZeneca Pty Ltd (“AstraZeneca”) is bound by the National Privacy Principles (“Principles”) contained in the Commonwealth Privacy Act. The Principles define personal information as information or an opinion relating to an individual which can be used to identify that individual (such as name, address, telephone number, email address), and are designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is managed.
Why does AstraZeneca collect personal information?
In the course of our business, AstraZeneca may collect personal information about you that is necessary for us to perform our functions. The personal information collected may vary depending on the type of our interaction with you, for example, your name, contact details, etc. AstraZeneca will, however, only use your personal information for the purpose for which it was collected or may otherwise be permitted by law. For example, AstraZeneca may collect information about:
- Health care Professionals (including doctors, pharmacists, nurses) for one or more of the following purposes
- Maintaining a record of inquiries, complaints and adverse event reports relating to AstraZeneca products;
- Interaction with sales representatives;
- Administering AstraZeneca programs such as meetings, symposia, conferences, expert panels, clinical trials and other research, disease awareness or similar programs;
- Complying with our legal and regulatory obligations, for example product recalls, product safety notifications.
- Members of the general public, in the course of their:
- Use of information services;
- Participation in AstraZeneca activities such as clinical trials, education and disease management programs.
- Third parties providing a service to AstraZeneca
How does AstraZeneca use personal information and to whom may AstraZeneca disclose it?
The Principles generally require AstraZeneca to use personal information only for the primary purpose for which it is collected, or for secondary purposes which are related to the primary purpose.
In general, AstraZeneca uses personal information for the following purposes:
- as indicated to you at the time your personal information was supplied;
- to provide ongoing information about AstraZeneca's products and services to people that AstraZeneca believes may be interested;
- to provide health products or services (including advice) that have been requested;
- to involve doctors/investigators (and the people who assist them) in clinical trials in accordance with Good Clinical Practice and regulatory requirements; and
- to comply with legal obligations.
AstraZeneca may disclose personal information to:
- its affiliates within and outside of Australia;
- third parties within or outside of Australia to help AstraZeneca improve its pharmaceutical products and health services;
- regulatory authorities, within and outside of Australia, and ethics committees as part of a clinical trial evaluation, monitoring or inspection process.
Generally, we require that organisations outside AstraZeneca who handle or obtain personal information as service providers to AstraZeneca acknowledge the confidentiality of this information, undertake to respect an individual’s right to privacy and comply with the National Privacy Principles and this Policy. AstraZeneca is not responsible for the privacy or security practices of any third party. The collection and use of your information by these third parties may be subject to separate privacy and security policies.
In most cases, if you do not provide information about yourself which AstraZeneca has requested, AstraZeneca may not be able to provide you with the relevant service or information required.
Some personal information collected by AstraZeneca is considered “sensitive”. Sensitive information which AstraZeneca may collect includes a person’s state of health and medical history.
The Principles require that sensitive information is used and disclosed only for the purposes for which it was provided, or a directly related secondary purpose, unless you agree otherwise or for other specific reasons such as if the use or disclosure of this information is required by law or to prevent a serious and imminent threat to life or health of an individual.
AstraZeneca uses a technology called “cookies” on its websites. A cookie is a small data file that is placed on your computer when you use a particular website. Cookies act as a memory for a website, allowing that website to remember your computer on your return visits. You have the ability to accept or decline cookies. If you choose to decline cookies, some areas of AstraZeneca’s or other websites may not function properly.
AstraZeneca’s interactions with you are also regulated by the Commonwealth Spam Act. In compliance with this Act, AstraZeneca will not send you a commercial electronic message unless permitted.
Management and security of personal information
AstraZeneca is committed to keeping your personal and sensitive information secure and has appointed a Privacy Officer to oversee AstraZeneca's management of personal information in accordance with this Policy and the Commonwealth Privacy Act.
AstraZeneca has directed its staff that personal information must be dealt with in accordance with this Policy and kept secure (using a variety of security technologies and procedures) from unauthorised access or disclosure.
Updating personal information that AstraZeneca holds about you
AstraZeneca endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. Please contact the Privacy Officer if you believe that the information AstraZeneca holds about you requires changing or has become out-of-date.
Accessing personal information AstraZeneca holds about you
You can, in most cases, access the personal information AstraZeneca holds about you. All requests for access to your personal information should be directed to the Privacy Officer by email or by writing to the address below. AstraZeneca will deal with requests for access to personal information as quickly as possible and will endeavour to respond within 14 days of receipt of the request in writing. In certain circumstances AstraZeneca is entitled to deny access. If access is denied, reasons for the denial of access will be given in writing.
What if you have an enquiry?
How to contact us
If you have questions about AstraZeneca and privacy, wish to provide feedback about this policy, would like to update your personal details held by AstraZeneca or wish to access information held by AstraZeneca about you, please contact the Privacy Officer at:
Email : firstname.lastname@example.org
Phone: (02)9978 3500
Facsimile: (02) 9978 3774
The Privacy Officer
AstraZeneca Pty Ltd
PO Box 131
NORTH RYDE NSW 2113
Additional privacy information is also available at:
Policy last updated 4th August 2009